Your Healthcare Rights
We have adopted the Australian Charter of Healthcare Rights in our daily practice of dentistry for greater patient satisfaction and to reinforce safer and higher quality care. The charter was developed with widespread consultation and outlines the significant rights of patients when seeking or receiving healthcare services, and applies to all sectors of healthcare in Australia. In July 2008, Australian Health Ministers endorsed it for use across the nation.
At ADHPL, these rights aren't just guidelines—they're fundamental principles that shape every interaction and decision in our practice. We regularly review and update our procedures to ensure we not only meet but exceed these standards, providing you with dental care that respects your rights and prioritises your wellbeing.
Your Rights in Our Care
Access
You have the right to access dental healthcare services that meet your needs. Our practice is committed to providing timely care and ensuring treatment options are clearly explained and accessible to all patients.
Safety
You have the right to receive safe, high-quality dental care. Our Level 4 Accreditation demonstrates our commitment to maintaining the highest safety standards, infection control protocols, and quality assurance measures in every aspect of our practice.
Respect
You have the right to be treated with respect, dignity, and consideration of your culture, beliefs, values, and personal characteristics. Our team embraces diversity and ensures every patient feels welcomed, valued, and understood.
Partnership
You have the right to be included in decisions and choices about your dental care. We encourage open dialogue between our practitioners and patients, ensuring you're fully informed and actively involved in your treatment planning.
Information
You have the right to receive clear, timely information about services, treatment options, costs, risks, and care in a way that you can understand. We take time to explain procedures thoroughly and welcome your questions about your dental health.
Privacy
You have the right to personal privacy and to have your personal health information properly managed. We maintain strict confidentiality protocols and ensure your information is handled securely in accordance with privacy legislation.
Give Feedback
You have the right to provide feedback or make complaints about your care, and to have your concerns addressed in a transparent and timely manner. We value your input as it helps us continuously improve our services.
