Your healthcare rights
Access
I have a right to: Healthcare services and treatment that meet my needs.
At our practice: We aim to offer timely care and explain treatment options clearly and accessibly.
Your healthcare rights
The Australian Charter of Healthcare Rights
We have adopted the Australian Charter of Healthcare Rights (second edition) in our daily practice. It describes the rights of everyone using the Australian health system.
Safety
I have a right to: Receive safe and high-quality health care that meets national standards; be cared for in an environment that is safe and makes me feel safe.
At our practice: We are a QIP Accredited Dental Practice with strict infection control and quality systems.
Respect
I have a right to: Be treated as an individual, and with dignity and respect; have my culture, identity, beliefs and choices recognised and respected.
At our practice: Our team welcomes and values every patient.
Partnership
I have a right to: Ask questions and be involved in open and honest communication; make decisions with my healthcare provider, to the extent that I choose and am able to; include the people that I want in planning and decision-making.
At our practice: We plan treatment with you, not for you.
Information
I have a right to: Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent; receive information about services, waiting times and costs; be given assistance, when I need it, to help me to understand and use health information; access my health information; be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe.
At our practice: We explain procedures, costs and risks before treatment.
Privacy
I have a right to: Have my personal privacy respected; have information about me and my health kept secure and confidential.
At our practice: Your information is handled under the Australian Privacy Principles. You can tell us how you’d like your records kept or destroyed with a records request.
Give feedback
I have a right to: Provide feedback or make a complaint without it affecting the way that I am treated; have my concerns addressed in a transparent and timely way; share my experience and participate to improve the quality of care and health services.
At our practice: We value your feedback and use it to improve.
Rights wording summarised from the Australian Charter of Healthcare Rights (second edition), © Australian Commission on Safety and Quality in Health Care (ACSQHC). Read the full Charter ↗ · Translations in 30+ languages ↗
Clinical notes, with your permission. With your permission, our dentists may use Heidi, a secure clinical transcription tool, to transcribe your conversation during your appointment and help draft your clinical notes. Your dentist reviews and edits every note, and Heidi doesn't make any decisions about your care. We'll always ask you first, and you can say no or ask us to stop at any time without it affecting your care. Privacy Policy How we protect your information
Feedback & complaints
How to give feedback
Step 1
Talk to us
Please raise any concern with us first – it’s often the quickest way to fix things. Call (08) 9330 7115, email customercare@myareedental.com and mark it “Attn:” the right person. Clinical matters (your treatment or clinical care): our Clinical Safety Officer (Principal Dentist). Everything else, including privacy: our Privacy Officer. We aim to acknowledge complaints within 48 hours and resolve them within 28 days. You can also share feedback online.
Step 2 (WA)
HaDSCO
If you’re not satisfied, the Health and Disability Services Complaints Office (WA) offers a free, independent service. Phone (08) 6551 7600 (9:30am–3:30pm weekdays) or 1800 813 583 (free from landlines). Make a complaint ↗
Practitioner concerns
AHPRA
Concerns about a registered practitioner’s health, conduct or performance can be raised with the Australian Health Practitioner Regulation Agency. Phone 1300 419 495. Raise a concern ↗
Quick feedback
Tell us how we did
Compliments, suggestions or concerns are all welcome. Our short survey takes 1–2 minutes, is anonymous by default and is never published.
Overall, how was your visit? Tap to start.
Prefer to talk? Call (08) 9330 7115 or text 0480 012 101. For a formal complaint, see the steps below.
We’re listening
Book, call or text us any time during opening hours.