Supporting the people you care for
Whether you’re booking for a child, an older parent or someone with a disability, we’ll work with you to make visits as easy as possible.
Ways to help
Kids’ first visit
Positive language, morning appointments and a gentle, fun approach. See our first-visit guide.
Helping elderly parents
Bring a list of medications (especially blood thinners), any dentures and their health fund card. You’re welcome to come into the appointment with consent. We can talk through dentures, implant-supported dentures and comfortable cleaning options.
Patients with disability
Tell us about any support needs when you book (e.g. longer appointments, quiet times, a support person or communication aids). Premises access: wheelchair access, and free on-site parking with 6 bays, including 1 accessible bay. Getting here and accessibility.
Decision-making
If you are a guardian or hold decision-making authority, please bring relevant documents so we can involve you appropriately.
Interpreters
Let us know if an interpreter would help. TIS National: 131 450. You can also .
Book on someone’s behalf
Our online request form lets you book for a child or someone you care for.
Tips for the person you care for
Children
- First visit around age 1, or when the first teeth appear
- Use positive words: “count your teeth”, not “needle” or “hurt”
- Play our brushing game beforehand
- Book morning visits when little ones are fresh
Older parents
- Bring a medication list and any dentures
- Let us know about mobility or memory needs when booking
- You are welcome in the room to help with decisions
- Ask about implant-supported dentures for stability
Patients with disability
- Tell us about sensory, communication or support needs in the booking form
- Longer or quieter appointments can be arranged where possible
- Wheelchair access, and 1 accessible parking bay on site. Getting here and accessibility
Dental anxiety
- Explore our comfort menu
- Agree on a “stop” signal
- Ask about laser dentistry, which can mean fewer needles for some treatments
Ready when you are
Request an appointment online in about 3 minutes, or call our friendly team.